• MK Commissioning
  • Master classes
  • MK Commissioning Interim Board members
  • Policy documents
• Clinical engagement
  • About Clinical Engagement
  • Clinical engagement driving improvement
  • Raising the Quality of Care (film)
• Commissioning: the planning cycle
  • Commissioning Cycle - essential elements of good planning
  • Introduction to planning and Commissioning
  • Key local documents
  • About Commissioning
    • What is commissioning
    • Commissioning Framework
    • Key resources for commissioning
  • About Health Planning
    • Vision for health planning in MK
    • Who does what?
    • Guiding principles
  • Strategic Planning
    • What is Strategic Planning?
    • NHS MK Strategic goals
    • Needs Assessment
    • Strategic Commissioning Plan
  • Operational Planning
    • MK Operating plan
  • Service Development
    • Project Management
• Commissioning & Contracting Manual
  • About the Commissioning, Disinvestement and Contracting Manual
  • Introduction
    • Purpose
    • A single process
    • Programme and project management
    • Commissioning for quality
    • Features
    • Applying the process
    • Parallel working
    • Organisational values
  • Start-up
    • Requests for commissioning change
    • Route for requests
    • Review
    • Decision point
    • Activities
    • Products
    • Ending start up
  • Phase 1 Evaluation
    • Evaluation of initial proposal
    • Decision points
    • Activities
    • Products
    • Ending Phase 1
  • Phase 2 Development
    • Development of a full business case
    • Decision points
    • Activities
    • Products
    • Ending Phase 2
    • Scalability
  • Phase 3 Procurement
    • Procurement and delivery
    • Activities
    • Products
    • Ending Phase 3
  • Phase 4 Contract management
    • Contract management
    • Decision points
    • Activities
    • Products
    • Transition management
    • Post project review
• Quality Improvement
  • About Quality Improvement
  • MK Model of Quality Improvement
    • About MK Model of Quality Improvement
    • Foundation for change
      • overview
      • negotiation
      • rapport building
      • PALS tool
      • transactional analysis
      • sphere of influence
      • team working
    • Investigation
      • introduction
      • 4 N's
      • The 7 wastes
      • 5S
      • Value stream mapping
      • measurement
      • PSV patient, staff, value
      • clarifying need
      • hand off charts
      • spaghetti diagrams
    • Prepare and deliver
      • overview
      • understanding variation
      • root cause analysis
      • batching
      • rapid improvement events
      • A3 planning records
    • Check and adjust
      • introduction
      • Plan, do, check, adjust
      • sustainability
      • case study development
    • Training overview
    • Templates
  • Monitoring quality
    • What is quality monitoring?
    • Clinical Quality Review Meetings (CQRM)
    • Commissioning for Quality and Innovation (CQUIN)
    • Quality Visits
  • Maintaining quality
    • Concerns About Practitioners
    • Complaints
    • Serious Incidents
    • Significant Event Audits (SEA) and In Practice Learning
  • Measuring quality
  • Costs of quality
  • Tools and techniques
    • QI approaches and resources
    • Case Management
    • Metrics
    • Outcomes and expenditure
    • Predictive modelling tools
    • Project Management
    • Risk stratification tools
    • LEAN thinking
    • Plan, Do, Study, Act (PDSA) cycle
    • Social marketing
    • Service Improvement :TIN
    • Quality:MK Toolkit
• GP Referrals
  • Priorities Committee policies
    • About NHS MK Priorities policies
    • GP Self referral policies
    • Referral policies for GPs & Dentists
    • Referral policies for surgery, devices, screening and diagnosis
    • Prescribing policies
  • Referrals data
  • Directory of Community Services
  • GP referrals projects
    • GP referrals project 2010
    • Referring by specialty
      • Audiology
      • Cardiology
      • Dermatology
      • ENT
      • Gastroenterology
      • General surgery
      • Gynaecology
      • Ophthalmology
      • Orthopaedics
      • Paediatrics
      • Pain management
      • Respiratory
      • Urology
  • Best practice in managing referrals
• IMPACTE groups
  • IMPACTE dashboard
  • Making an Impact (film)
  • What are IMPACTE groups
  • IMPACTE toolkit
  • IMPACTE groups discussions
    • Discussion summaries
    • Discussion summaries by topic
• Prescribing & Medicines Management
  • MK Formulary
• Community Pharmacy
  • Pharmaceutical Services Strategy and Needs Assessment
  • Useful websites
  • Local Enhanced Services (LES)
    • Advice to Care Homes
    • Chlamydia Pharmacy LES
    • Drug Misuse Support Service
    • EHC Pharmacy LES
    • Medicines for the terminaly ill
    • Minor Ailments Scheme
    • Monthly summary claim form
    • Pharmacy Rota
    • Stop Smoking LES
  • Local pharmacy meetings
    • Local Pharmaceutical Committee
  • Pharmacy contract
    • Clinical Governance
    • Contract Monitoring Documentation
    • Disposal of unwanted medicines
    • Health Promotion
    • Stop Smoking
• Partnership Working
  • PPG Network
  • LINk:MK
  • Milton Keynes Council
• Patient and Public Engagement
  • About Patient and Public Engagement
  • PPE: Getting it right 'golden rules of engagement'
  • Making the difference (film)
  • How can patients and public be involved?
  • Information for patients and the public
  • Resources to support commissioners in PPE
• Local Support Services
  • Useful links
  • for Natonal IT Programmes
    • Choose and Book
    • Electronic Discharge Summary
    • Electronic Prescription Service
    • GP 2 GP
    • GP Systems of Choice (GP SoC)
    • I.T Training
    • Latest News/Important Updates
    • NHS Mail
    • Smart Card Registration
  • library sources
    • MKH Library services
      • About MKH Library
      • Information Skills Training
      • MKH Library News
      • Subject Guides
    • Knowledge Officer
    • Primary Care Librarian
    • Local access to journals and databases
    • Health Promotion Resources Library
    • Other local libraries
  • Information Services

 Useful resources for patients and public in Milton Keynes

• Learn about the services provided by NHS Milton Keynes 
• Learn about Milton Keynes Hospital  
• Learn about the work of Milton Keynes Local Involvement Network (LINk MK) 
• Learn about Patient and Public Engagement activities across Milton Keynes
• Learn about medical conditions through NHS Choices
• Learn about Healthy Living through NHS Choices
• Get advice on keeping healthy using the LifeCheck tool
• Learn about self care for long term conditions through NHS Choices
• Wouldn't it be great if... the Department of Health collection of health apps
• Find health services in your area through NHS Choices

Quality MK is happy to 'share with pride' our work, but ask that you acknowledge with a link to www.qualitymk.nhs.uk  
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• New updated Quality glossary to support the work of the CCG
• 29/06/2012
• FULL STORY
• New search engine to search across all of the Milton Keynes and Northants websites
• 25/01/2012
• FULL STORY
• Equality and diversity demographic profiles across the Milton Keynes/Northants cluster
• 25/01/2012
• FULL STORY
• Sign up for the new Knowledge@lert bulletin for CCGs
• 17/01/2012
• FULL STORY