• MK Commissioning
  • CCG development in Milton Keynes FAQs
  • GP Consortia Briefings
  • Master classes
  • MK Commissioning Interim Board members
  • Policy documents
• Clinical engagement
  • About Clinical Engagement
  • Clinical engagement driving improvement
  • Raising the Quality of Care (film)
• Commissioning: the planning cycle
  • Commissioning Cycle - essential elements of good planning
  • Introduction to planning and Commissioning
  • Key local documents
  • About Commissioning
    • What is commissioning
    • Commissioning Framework
    • Key resources for commissioning
  • About Health Planning
    • Vision for health planning in MK
    • Who does what?
    • Guiding principles
  • Strategic Planning
    • What is Strategic Planning?
    • NHS MK Strategic goals
    • Needs Assessment
    • Strategic Commissioning Plan
  • Operational Planning
    • MK Operating plan
  • Service Development
    • Project Management
• Commissioning & Contracting Manual
  • About the Commissioning, Disinvestement and Contracting Manual
  • Introduction
    • Purpose
    • A single process
    • Programme and project management
    • Commissioning for quality
    • Features
    • Applying the process
    • Parallel working
    • Organisational values
  • Start-up
    • Requests for commissioning change
    • Route for requests
    • Review
    • Decision point
    • Activities
    • Products
    • Ending start up
  • Phase 1 Evaluation
    • Evaluation of initial proposal
    • Decision points
    • Activities
    • Products
    • Ending Phase 1
  • Phase 2 Development
    • Development of a full business case
    • Decision points
    • Activities
    • Products
    • Ending Phase 2
    • Scalability
  • Phase 3 Procurement
    • Procurement and delivery
    • Activities
    • Products
    • Ending Phase 3
  • Phase 4 Contract management
    • Contract management
    • Decision points
    • Activities
    • Products
    • Transition management
    • Post project review
• Quality Improvement
  • About Quality Improvement
  • MK Model of Quality Improvement
    • About MK Model of Quality Improvement
    • Foundation for change
      • overview
      • negotiation
      • rapport building
      • PALS tool
      • transactional analysis
      • sphere of influence
      • team working
    • Investigation
      • introduction
      • 4 N's
      • The 7 wastes
      • 5S
      • Value stream mapping
      • measurement
      • PSV patient, staff, value
      • clarifying need
      • hand off charts
      • spaghetti diagrams
    • Prepare and deliver
      • overview
      • understanding variation
      • root cause analysis
      • batching
      • rapid improvement events
      • A3 planning records
    • Check and adjust
      • introduction
      • Plan, do, check, adjust
      • sustainability
      • case study development
    • Training overview
    • Templates
  • Monitoring quality
    • What is quality monitoring?
    • Quality Review Groups
    • Commissioning for Quality and Innovation (CQUIN)
    • Patient Reported Outcome Measures (PROMs)
    • Quality Visits
  • Maintaining quality
    • How do we maintain quality?
    • Concerns About Practitioners or a Service
    • Complaints
    • Concerns Groups
    • Serious Untoward Incidents (SUIs)
    • Significant Event Audits (SEA) and In Practice Learning
  • Measuring quality
  • Costs of quality
  • Clinical Standards Circulars
  • Tools and techniques
    • QI approaches and resources
    • Case Management
    • Metrics
    • Outcomes and expenditure
    • Predictive modelling tools
    • Project Management
    • Risk stratification tools
    • LEAN thinking
    • Plan, Do, Study, Act (PDSA) cycle
    • Social marketing
    • Service Improvement :TIN
    • Quality:MK Toolkit
• GP Referrals
  • Priorities Committee policies
    • About NHS MK Priorities policies
    • GP Self referral policies
    • Referral policies for GPs & Dentists
    • Referral policies for surgery, devices, screening and diagnosis
    • Prescribing policies
  • Referrals data
  • Directory of Community Services
  • GP referrals projects
    • GP referrals project 2010
    • Referring by specialty
      • Audiology
      • Cardiology
      • Dermatology
      • ENT
      • Gastroenterology
      • General surgery
      • Gynaecology
      • Ophthalmology
      • Orthopaedics
      • Paediatrics
      • Pain management
      • Respiratory
      • Urology
  • Best practice in managing referrals
• IMPACTE groups
  • IMPACTE dashboard
  • Making an Impact (film)
  • What are IMPACTE groups
  • IMPACTE toolkit
  • IMPACTE groups discussions
    • Discussion summaries
    • Discussion summaries by topic
• Prescribing & Medicines Management
  • About the team
  • Non-Medical Prescribing
  • Policies
  • Prescribing News
  • Prescribing resources
  • Wake up to Waste
  • Formulary
    • Milton Keynes Drug Formulary
  • Meetings & minutes
    • Medicines & Therapeutics Committee (Joint)
    • Prescribing Group
  • Patient Information leaflets
    • Medicines Infomation Leaflets
    • Patient Information Leaflets
  • Prescribing guidance
    • Local prescribing guidelines
    • Minor Ailments scheme
    • NICE Guidence
    • Prescribing Incentive Scheme
    • Prescribing toolkits
• Community Pharmacy
  • Pharmaceutical Services Strategy and Needs Assessment
  • Useful websites
  • Local Enhanced Services (LES)
    • Advice to Care Homes
    • Chlamydia Pharmacy LES
    • Drug Misuse Support Service
    • EHC Pharmacy LES
    • Medicines for the terminaly ill
    • Minor Ailments Scheme
    • Monthly summary claim form
    • Pharmacy Rota
    • Stop Smoking LES
  • Local pharmacy meetings
    • Local Pharmaceutical Committee
  • Pharmacy contract
    • Clinical Governance
    • Contract Monitoring Documentation
    • Disposal of unwanted medicines
    • Health Promotion
    • Stop Smoking
• Partnership Working
  • PPG Network
  • LINk:MK
  • Milton Keynes Council
• Patient and Public Engagement
  • About Patient and Public Engagement
  • PPE: Getting it right 'golden rules of engagement'
  • Making the difference (film)
  • How can patients and public be involved?
  • Information for patients and the public
  • Resources to support commissioners in PPE
• Local Support Services
  • Useful links
  • for Natonal IT Programmes
    • Choose and Book
    • Electronic Discharge Summary
    • Electronic Prescription Service
    • GP 2 GP
    • GP Systems of Choice (GP SoC)
    • I.T Training
    • Latest News/Important Updates
    • NHS Mail
    • Smart Card Registration
  • library sources
    • MKH Library services
      • About MKH Library
      • Information Skills Training
      • MKH Library News
      • Subject Guides
    • Knowledge Officer
    • Primary Care Librarian
    • Local access to journals and databases
    • Health Promotion Resources Library
    • Other local libraries
  • Information Services

Quality:MK

Supporting effective commissioning and quality improvement

• Follow the development of MK Commissioning clinical commissioning group
• Explore key national documents and new resources for CCG development
• Trace the essential steps in the health planning commissioning cycle
• Examine tools and techniques to inform evidence-based practice in primary care
• Keep up to date through the Knowledge Zone
• Explore a range of educational resources in the Learning Zone

Quality MK is principally intended for healthcare staff but there are many resources to support patients and public

Quality MK is happy to 'share with pride' our work, but ask that you acknowledge with a link to www.qualitymk.nhs.uk

• New search engine to search across all of the Milton Keynes and Northants websites
• 25/01/2012
• FULL STORY
• Equality and diversity demographic profiles across the Milton Keynes/Northants cluster
• 25/01/2012
• FULL STORY
• Sign up for the new Knowledge@lert bulletin for CCGs
• 17/01/2012
• FULL STORY
• South East Midlands Acute Services Review November 2011
• 09/12/2011
• FULL STORY